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March 18, 2011

Hootsuite Complaint - Resolved!

Back in November, I had a complaint about Hootsuite, that wonderful web-based social media platform that will let you keep track of a lot of things all in one place.

It was the retweeting (RT) function. While I loved the fact that it let users both use the old RT function where you can type your own comment in addition to what you're retweeting as well as the new one.

(I'm not going to explain retweeting again, for those of you who don't know, I did in my original complaint).

The original Hootsuite problem was that, while they allowed you to use both RT functions, you had to go into your preferences and choose one. Sometimes, you want to RT something without comment, and sometimes you do want to comment.

Why should I have to go into my Preferences and change it each time I want to do one or the other?

My original complaint got a response on Twitter from Hootsuite's CTO, Simon Stanlake (@sedsimon). I was quite amazed by that, and once he understood my complaint (he misunderstood me at first, thinking I was saying that Hootsuite didn't offer both options), he agreed that it was a good idea.

Lo and behold, a couple of weeks ago I go to RT something, and it says "Retweet to your followers?" with a box that says "Yes" and a box that says "Edit". If you click on "Edit," it will do the RT the old-fashioned way!

I was in seventh heaven, and I've been meaning to blog about it but haven't gotten around to it.

I think Hootsuite should be commended for making this change, and I'd like to take credit for it.

Because I'm that awesome.

Ok, it may have been in the works already, but considering the Mr. Stanlake's response to me ("good point. Appreciate the feedback"), maybe nobody had mentioned it?

I don't know.

I'm just glad it's working now. I love being able to make the decision on the fly and comment on what I'm retweeting.

Or just send it along without worrying about it.

Thank you, Hootsuite!!!

And for those of my followers who aren't interested in Twitter but read through all of this anyway, or if you're just looking for pictures, here's some more cookies for you, to go with the one you got in November.


  1. Well aren't you special? You got a company to listen to you. Yay Dave! I say you keep the cookies as a reward because that's all you're gonna get lol.

  2. Woohoo!!! It's a great feeling, even if it wasn't me who caused it. :)

    And I'm magnanimous. Cookies are for everybody.


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